Last updated: 17th January 2020
Bray Hypnotherapy believes it is important to protect your Personal Data and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy.
We will maintain your Information for our records for a period of 8 years, unless until you ask us to delete this information.
Practise address: 18 Griffon Close Quedgeley, Gloucester, GL2 4NQ
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at
If you would like access to the Personal Data that we hold about you, you can do this by emailing us at or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.
We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at or write to us at the address above to update your Personal Data.
In providing you with Hypnotherapy, NLP and Counselling, we will ask for information about you and your health. This privacy notice describes the personal information we hold, why we hold it and what we do with it.
Bray Hypnotherapy is responsible for keeping secure the information about you that we hold.
We can only keep and use information for specific reasons set out in the law. If we want to keep and use information about your health, we can only do so in particular circumstances. Below, we describe the information we hold and why, and the lawful basis for collecting and using it.
We hold personal information about you including your name, date of birth, address, telephone number and email address. This information allows us to fulfil our contract with you to provide appointments. We will also use the information to send you reminders as we have a legitimate interest to ensure your continuing care and to make you aware of our services.
We hold information about your treatment:
· Clinical notes of your sessions
· Notes of conversations with you about your care
· Dates of your appointments
· Details of any complaints you have made and how these complaints were dealt with
· Correspondence with you
We collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide care that meets your needs. We also use this information for the legitimate interest of ensuring the quality of the treatment we provide.
We hold information about the fees we have charged, the amounts you have paid and some payment details. This information forms part of our contractual obligation to you to provide our services and allows us to meet legal financial requirements.
How we use your information
To provide you with our services and treatment that you need, we require up-to-date and accurate information about you.
We may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes.
We will seek your preference for how we contact you about your treatment. Our usual methods are telephone, email or letter.
We may use your information for research or promotional purposes. We will only do this if we have obtained your consent. We will anonymise your information at all times but may use your first name and age.
Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:
Your doctor (if you are at risk as per your consent form)
We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.
In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.
Keeping your information safe
We store your personal information securely on our practice computer system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.
Access to your information and other rights
You have a right to access the information that we hold about you and to receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.
You can also request us to
· Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change.
· Erase some of the information we hold. For legal reasons, we may be unable to erase certain information (for example, information about your treatment). However, we can, if you ask us to, delete some contact details and other non-clinical information.
· Stop using your information – for example, sending you reminders for appointments or information about our service. Even if you have given us consent to send you marketing information, you may withdraw that consent at any time.
· Stop using information if you believe the information is inaccurate or you believe we are using your information illegally.
All requests should be made by email at firstname.lastname@example.org
If you do not agree
If you do not wish us to use your personal information as described, you should discuss the matter with your Hypnotherapist. If you object to the way that we collect and use your information, we may not be able to continue to provide you with our services.
Bray Hypnotherapy is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
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