Brayhypnotherapy, Quedgeley, Gloucester 

Privacy Policy

Last updated: 17th January 2020

Bray Hypnotherapy believes it is important to protect your Personal Data and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. 

By accepting our Website Terms or by visiting brayhypnotherapy.com ('the Website') you are accepting and consenting to the practices described in this Privacy Policy.

DATA RETENTION

We will maintain your Information for our records for a period of 8 years, unless until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

About us

 

Practise address: 18 Griffon Close Quedgeley, Gloucester, GL2 4NQ

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@brayhypnotherapy.com

If you would like access to the Personal Data that we hold about you, you can do this by emailing us at info@brayhypnotherapy.com or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.

We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at info@brayhypnotherapy.com or write to us at the address above to update your Personal Data.

In providing you with Hypnotherapy, NLP and Counselling, we will ask for information about you and your health. This privacy notice describes the personal information we hold, why we hold it and what we do with it.

 

 

Bray Hypnotherapy is responsible for keeping secure the information about you that we hold.   

We can only keep and use information for specific reasons set out in the law. If we want to keep and use information about your health, we can only do so in particular circumstances. Below, we describe the information we hold and why, and the lawful basis for collecting and using it.
 

Contact details

We hold personal information about you including your name, date of birth, address, telephone number and email address. This information allows us to fulfil our contract with you to provide appointments. We will also use the information to send you reminders as we have a legitimate interest to ensure your continuing care and to make you aware of our services. 


Records
We hold information about your treatment:

·       Clinical notes of your sessions

·       Notes of conversations with you about your care

·       Dates of your appointments

·       Details of any complaints you have made and how these complaints were dealt with

·       Correspondence with you

 

We collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide care that meets your needs. We also use this information for the legitimate interest of ensuring the quality of the treatment we provide. 
 

Financial information

We hold information about the fees we have charged, the amounts you have paid and some payment details. This information forms part of our contractual obligation to you to provide our services and allows us to meet legal financial requirements.

 

How we use your information

To provide you with our services and treatment that you need, we require up-to-date and accurate information about you.

 

We may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes.

We will seek your preference for how we contact you about your treatment. Our usual methods are telephone, email or letter.

We may use your information for research or promotional purposes.  We will only do this if we have obtained your consent. We will anonymise your information at all times but may use your first name and age.
 

Sharing information

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

Your doctor (if you are at risk as per your consent form)

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.

 

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

 

Please be aware that this privacy policy does not cover links to third-party websites, plug-ins and applications that may be in use across Bray Hypnotherapy website and which do not fall under our control.

 

Keeping your information safe

We store your personal information securely on our practice computer system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

 

  

Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

 

You can also request us to

 

·       Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change.

·       Erase some of the information we hold. For legal reasons, we may be unable to erase certain information (for example, information about your treatment). However, we can, if you ask us to, delete some contact details and other non-clinical information.

·       Stop using your information – for example, sending you reminders for appointments or information about our service. Even if you have given us consent to send you marketing information, you may withdraw that consent at any time.

·       Stop using information if you believe the information is inaccurate or you believe we are using your information illegally.

 

All requests should be made by email at info@brayhypnotherapy.com

 

If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with your Hypnotherapist. If you object to the way that we collect and use your information, we may not be able to continue to provide you with our services.

Bray Hypnotherapy is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

Google Analytics
This is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Cookies contain information that is transferred to your computer hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit Google Analytics Optout.

Following a link to another website
If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to our website from another website
If you come to our website from another website, we may receive personal information about you from the other website. You should read the privacy policy of the website you came from to find out more about this.